{"id":917,"date":"2025-09-06T13:19:58","date_gmt":"2025-09-06T04:19:58","guid":{"rendered":"https:\/\/synergy-brighten.com\/?page_id=917"},"modified":"2025-09-19T08:32:52","modified_gmt":"2025-09-18T23:32:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/synergy-brighten.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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\n
\n

About Our Services\"\"<\/a><\/p>\n<\/div>\n\n\n\n

\n

Technology & Features\"\"<\/a><\/p>\n<\/div>\n\n\n\n

\n

Implementation & Testing\"\"<\/a><\/p>\n<\/div>\n\n\n\n

\n

Pricing\"\"<\/a><\/p>\n<\/div>\n\n\n\n

\n

Support & Operation\"\"<\/a><\/p>\n<\/div>\n\n\n\n

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Environmental and Sustainability Efforts<\/a>\"\"<\/a><\/p>\n<\/div>\n\n\n\n

\n

About the Imaging Package\"\"<\/a><\/p>\n<\/div>\n\n\n\n

\n

Other Questions\"\"<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n

About Our Services<\/h2><\/div>
\n
\n
What kind of products and services do you offer?<\/span>
<\/i><\/div><\/div>
\n

We offer the following solutions tailored to your needs:<\/p>\n\n\n\n

    \n
  • AI-based visual inspection systems<\/li>\n\n\n\n
  • Subscription-based dispatch of AI-equipped 3D picking robots<\/li>\n\n\n\n
  • On-demand sales of industrial components<\/li>\n<\/ul>\n\n\n\n

    All offerings are customizable to meet specific customer requirements.<\/p>\n<\/div><\/div>\n\n\n\n

    What types of defects can your system detect? Can it really detect everything?<\/span>
    <\/i><\/div><\/div>
    \n

    Our system is primarily capable of detecting the following:<\/p>\n\n\n\n

      \n
    • Surface scratches and dents<\/li>\n\n\n\n
    • Foreign material contamination<\/li>\n\n\n\n
    • Color irregularities and coating defects<\/li>\n\n\n\n
    • Dimensional deviations and deformation<\/li>\n<\/ul>\n\n\n\n

      Our AI models are tuned to achieve 100% recall (zero missed defects) and less than 1.5% false positives (98.5% or higher precision). Prior to deployment, we conduct sample-based feasibility tests to ensure guaranteed detection performance.<\/p>\n<\/div><\/div>\n\n\n\n

      What is the difference between supervised and unsupervised learning?<\/span>
      <\/i><\/div><\/div>
      \n

      Supervised learning uses samples with clear OK\/NG labels, enabling highly accurate defect detection.
      Unsupervised learning detects anomalies based on deviations from normal samples, without needing NG labels.
      We recommend the most suitable method based on the type of product and the amount of data available.<\/p>\n<\/div><\/div>\n\n\n\n

      Can your system be added to existing equipment from other manufacturers?<\/span>
      <\/i><\/div><\/div>
      \n

      Yes. Our system can be customized to integrate with your existing equipment. After assessing your facility, we propose the most effective installation method. Please contact us for more details.<\/p>\n<\/div><\/div>\n\n\n\n

      What types of materials and workpieces are supported?<\/span>
      <\/i><\/div><\/div>
      \n

      We support a wide variety of materials, including:<\/p>\n\n\n\n

        \n
      • Metals<\/li>\n\n\n\n
      • Plastics<\/li>\n\n\n\n
      • Rubber<\/li>\n\n\n\n
      • Films<\/li>\n\n\n\n
      • Urethane<\/li>\n\n\n\n
      • Food packaging materials<\/li>\n<\/ul>\n\n\n\n

        Please contact us for compatibility with your specific product.<\/p>\n<\/div><\/div>\n\n\n\n

        Can your system handle low-volume or high-mix production?<\/span>
        <\/i><\/div><\/div>
        \n

        Yes. Thanks to our flexible AI learning settings, our system is well-suited to high-mix, low-volume production environments.<\/p>\n<\/div><\/div>\n\n\n\n

        What tasks can the 3D picking robot perform?<\/span>
        <\/i><\/div><\/div>
        \n

        Our AI-powered 3D picking robot is capable of efficiently picking up randomly stacked parts, including those with complex shapes.<\/p>\n<\/div><\/div>\n\n\n\n

        What kind of parts are available through the on-demand component sales service?<\/span>
        <\/i><\/div><\/div>
        \n

        We provide high-precision machined parts, including those with strict dimensional requirements. Custom orders are also welcome.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n

        <\/div>

        Technology & Features<\/h2><\/div>
        \n
        \n
        How accurate is the AI’s judgment?<\/span>
        <\/i><\/div><\/div>
        \n

        Accuracy depends on the product and data, but we have achieved 100% recall and 98.5% precision in practice. Prior to deployment, we conduct thorough testing and validation to ensure reliability.<\/p>\n<\/div><\/div>\n\n\n\n

        How does the AI visual inspection system detect defects?<\/span>
        <\/i><\/div><\/div>
        \n

        Our system uses high-resolution cameras to capture images of the product, which are then analyzed by deep-learning-based AI models. The AI has learned to recognize patterns in shape, color, and texture, enabling it to detect even subtle defects and dimensional deviations in real time \u2014 beyond what the human eye can reliably see.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n

        Implementation & Testing<\/h2><\/div>
        \n
        \n
        What is the process for implementation?<\/span>
        <\/i><\/div><\/div>
        \n

        The standard process includes:<\/p>\n\n\n\n

          \n
        1. Initial inquiry<\/li>\n\n\n\n
        2. Requirements hearing<\/li>\n\n\n\n
        3. Feasibility assessment for AI-based inspection<\/li>\n\n\n\n
        4. Formal order placement<\/li>\n\n\n\n
        5. Software and equipment development<\/li>\n\n\n\n
        6. Witness testing (remote or on-site)<\/li>\n\n\n\n
        7. Equipment delivery, installation, training, and handover<\/li>\n\n\n\n
        8. Ongoing operational support<\/li>\n<\/ol>\n<\/div><\/div>\n\n\n\n
          How long does implementation take?<\/span>
          <\/i><\/div><\/div>
          \n

          Typically, implementation takes 1 to 6 months, depending on the complexity and scale of the project.<\/p>\n<\/div><\/div>\n\n\n\n

          Is PoC (Proof of Concept) or free testing available?<\/span>
          <\/i><\/div><\/div>
          \n

          Yes, we offer PoC and trial testing services. Depending on conditions, a fee may apply. Please contact us for details.<\/p>\n<\/div><\/div>\n\n\n\n

          How many sample images are required?<\/span>
          <\/i><\/div><\/div>
          \n

          For unsupervised AI: Approximately 30\u201350 OK images<\/p>\n\n\n\n

          For supervised AI: Ideally 50 or more of each NG category as well as a few OK images
          Sample requirements may vary depending on the target product.<\/p>\n<\/div><\/div>\n\n\n\n

          How are imaging conditions adjusted?<\/span>
          <\/i><\/div><\/div>
          \n

          We provide a recommended setup based on your workpiece, and final adjustments can be made accordingly.<\/p>\n<\/div><\/div>\n\n\n\n

          How is retraining handled after implementation?<\/span>
          <\/i><\/div><\/div>
          \n

          Retraining can be performed by the customer using our optional retraining tool (sold separately). Alternatively, customers who subscribe to our retraining support plan (Premium or Standard Service Plan) can rely on us for periodic or event-driven model updates. Remote assistance is also available upon request.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n

          <\/div>

          Pricing<\/h2><\/div>
          \n
          \n
          Are hardware and software sold separately?<\/span>
          <\/i><\/div><\/div>
          \n

          Yes, we offer both bundled and standalone options. You may use your own imaging equipment and purchase only our analysis software, or vice versa.<\/p>\n<\/div><\/div>\n\n\n\n

          What is the initial cost for the 3D picking robot?<\/span>
          <\/i><\/div><\/div>
          \n

          The only initial costs are the installation fee and the custom robot hand. Please contact us for an estimate.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n

          Support & Operation<\/h2><\/div>
          \n
          \n
          What happens if there is a malfunction or system issue?<\/span>
          <\/i><\/div><\/div>
          \n

          In case of system trouble, we provide remote troubleshooting and, if necessary, on-site support.<\/p>\n<\/div><\/div>\n\n\n\n

          Is there an annual support fee?<\/span>
          <\/i><\/div><\/div>
          \n

          Our service plans include regular maintenance, troubleshooting, and software updates. Please refer to the comparison chart for each plan\u2019s details.<\/p>\n<\/div><\/div>\n\n\n\n

          What kind of support is available after installation?<\/span>
          <\/i><\/div><\/div>
          \n

          We offer support packages that include emergency troubleshooting and operational training. All subscription plans include regular maintenance to ensure continued performance and peace of mind.<\/p>\n<\/div><\/div>\n\n\n\n

          Do you provide training after installation?<\/span>
          <\/i><\/div><\/div>
          \n

          Yes, we provide remote or on-site training for operators and managers as part of the implementation process.<\/p>\n<\/div><\/div>\n\n\n\n

          What daily maintenance is required?<\/span>
          <\/i><\/div><\/div>
          \n

          Simple daily checks are sufficient:<\/p>\n\n\n\n

            \n
          • Startup check using reference samples<\/li>\n\n\n\n
          • Confirmation of camera and lighting status<\/li>\n\n\n\n
          • Monthly maintenance (cleaning and log reviews)<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n
            <\/div>

            Environmental and Sustainability Efforts<\/h2><\/div>
            \n
            \n
            Do you offer equipment suitable for food hygiene standards?<\/span>
            <\/i><\/div><\/div>
            \n

            Yes, we offer stainless steel and waterproof designs that comply with hygiene standards for food-related applications.<\/p>\n<\/div><\/div>\n\n\n\n

            How does your company address environmental impact?<\/span>
            <\/i><\/div><\/div>
            \n

            Our systems are designed to reduce waste and energy consumption, contributing to more sustainable production and efficient resource use.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n

            About the Imaging Package<\/h2><\/div>
            \n
            \n
            I don\u2019t have any technical expertise. Can I still use it?<\/span>
            <\/i><\/div><\/div>
            \n

            Yes, technical knowledge is not required. ANOMALIA is designed with a simple “capture and click” process that allows AI learning to be completed with just a few steps.
            We also provide the following tools and support to assist with sales activities:<\/p>\n\n\n\n

              \n
            • Proposal document templates<\/li>\n\n\n\n
            • PoC (Proof of Concept) support<\/li>\n\n\n\n
            • Distributable FAQ sheets<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n
              Is it cloud-based? Can it run on-premises?<\/span>
              <\/i><\/div><\/div>
              \n

              The default setup is on-premises (edge-based), but optional cloud integration is available.<\/p>\n<\/div><\/div>\n\n\n\n

              How many images are needed?<\/span>
              <\/i><\/div><\/div>
              \n

              Inspection is possible with only OK (non-defective) images. In most cases, you can start with as few as 2\u201310 images.<\/p>\n<\/div><\/div>\n\n\n\n

              Can it handle multiple product types?<\/span>
              <\/i><\/div><\/div>
              \n

              Yes. The system includes a function to switch AI models for each product type.<\/p>\n<\/div><\/div>\n\n\n\n

              How long does it take to implement?<\/span>
              <\/i><\/div><\/div>
              \n

              Implementation can be completed in as little as one week.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n

              <\/div>

              Other Questions<\/h2><\/div>
              \n
              \n
              Are there contract length requirements?<\/span>
              <\/i><\/div><\/div>
              \n

              The standard contract period is 3 years, but we also accept shorter-term or one-time engagements depending on the project.<\/p>\n<\/div><\/div>\n\n\n\n

              Do you support languages other than Japanese?<\/span>
              <\/i><\/div><\/div>
              \n

              Yes, we support English and Chinese.<\/p>\n<\/div><\/div>\n\n\n\n

              How do you deal with external factors like lighting changes, oil, or temperature fluctuations?<\/span>
              <\/i><\/div><\/div>
              \n

              We take multiple countermeasures:<\/p>\n\n\n\n

                \n
              • Built-in lighting to block external light<\/li>\n\n\n\n
              • AI trained to recognize rust-preventive oils and coolant<\/li>\n\n\n\n
              • Use of environment-resistant cameras and regular calibration<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

                About Our Services<\/p>\n

                Technology & Features<\/p>\n

                Implementation & Testing<\/p>\n

                Pricing<\/p>\n

                Support & …<\/p>\n","protected":false},"author":1,"featured_media":740,"parent":0,"menu_order":51,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_locale":"en_US","_original_post":"https:\/\/synergy-brighten.com\/?page_id=24","footnotes":"","wp-seo-meta-description":"","wp-seo-meta-robots":[]},"class_list":{"0":"post-917","1":"page","2":"type-page","3":"status-publish","4":"has-post-thumbnail","6":"en-US","7":"c-entry"},"yoast_head":"\nFAQ - \u30b7\u30ca\u30b8\u30fc\u30d6\u30e9\u30a4\u30c8\u30f3\u682a\u5f0f\u4f1a\u793e<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synergy-brighten.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - \u30b7\u30ca\u30b8\u30fc\u30d6\u30e9\u30a4\u30c8\u30f3\u682a\u5f0f\u4f1a\u793e\" \/>\n<meta property=\"og:description\" content=\"About Our Services Technology & Features Implementation & Testing Pricing Support & ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/synergy-brighten.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"\u30b7\u30ca\u30b8\u30fc\u30d6\u30e9\u30a4\u30c8\u30f3\u682a\u5f0f\u4f1a\u793e\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-18T23:32:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/synergy-brighten.com\/wp-content\/uploads\/2025\/09\/AdobeStock_487772243-1.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"397\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/synergy-brighten.com\/en\/faq\/\",\"url\":\"https:\/\/synergy-brighten.com\/en\/faq\/\",\"name\":\"FAQ - 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